Hey, Hi5 people. This morning we got some info from Hi5's customer-service group that includes helpful info on spam for all of you:
Sometimes Hi5 "members mistakenly accept profile comments from people who aren’t their friends, and the comment includes spam code that redirects the profile to a commercial site. This past weekend we changed our default settings so that members can only accept comments from their existing friends, unless they go and manually change the setting. Hopefully this will help avoid situations like this one below."
All best,
Anne
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Anne Collier
BlogSafety co-director
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Maureen
Posts:
667
Registered:
6/13/07
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(12 of 12)
May 6, 2008 2:28 PM
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Hi Oxe, You'll need to contact customer service at help@hi5.com. Include your profile's URL, and new email. You should hear back from Hi5 with additional instructions within a few days.
Good luck,
Maureen
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Maureen Kochan
ConnectSafely forum manager
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oxe
Posts:
1
From:
romania
Registered:
5/6/08
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(11 of 12)
May 6, 2008 1:04 PM
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Hi.I have a hi5 adress and I forgot my password.And I can't send the instructions for resentin my password to the yahoo address that I'm registered with because I no longer use that address.How can I send them to my new yahoo address?
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Maureen
Posts:
667
Registered:
6/13/07
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(10 of 12)
Apr 21, 2008 8:18 PM
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Welcome Hara, It sounds like someone hacked into your account.
To help prevent this from happening again, check out these tips from Hi5:
1. Make sure you keep your password confidential and do not disclose it to anyone.
2. Don't use a password that your friends or family or a stranger can easily guess.
3. Be sure to click the "logout" link at the top right of any hi5 page every time you finish visiting the site. This is especially important if your used a shared or public computer.
4. Don't use the "Keep Me Logged In" option if you use a shared or public computer.
5. Don't include private personal information such as your home address or telephone number on your profile. Only share personal information with your friends and people you trust.
6. Use the Privacy Settings in your "Account" page to help control who can contact you and post comments on your hi5 profile and photos.
Best,
Maureen
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Maureen Kochan
ConnectSafely forum manager
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hara
Posts:
1
Registered:
4/21/08
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(9 of 12)
Apr 21, 2008 6:22 AM
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hi! I want to receive an answer for my problem: almost each friend of mine received in his profile indecent videos sent from my profile but I haven't sent them; many other users from hi5 told me that they had the same problem in past; please tell me what's going on? why some comercial sites have acces to send videos from our private hi5??? why is possible for someone else to send in my name comercial and indecent sites to my friends?
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jhonny
Posts:
1
From:
taiwan
Registered:
4/20/08
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(8 of 12)
Apr 20, 2008 7:09 PM
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hi all
i cant use my hi5 page for past one month is this same to you guys.
below is the sample screen of mine while trying to sign in to hi5.i dont know whats going on ,is this spam?
ERROR!
Access to your account has been temporarily restricted because your account may be at risk for unauthorized use. You will need to provide us with a new password before you can log in to hi5.
To change your password and secure your account, please click here. By clicking the link you will be sent an email at jhonny_liao@yahoo.com that will provide instructions on changing your password. In case you no longer use that email id, please contact Customer Support directly.
We regret any inconvenience this may cause. Be assured that we at hi5 are committed to safeguarding the security of our member's accounts.
i click the above link 10 to 20 times but never got an email from hi5 administrator
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Ka
Posts:
18
From:
Fortaleza
Registered:
3/29/08
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(7 of 12)
Apr 20, 2008 4:14 PM
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I sent the email help@hi5.com and the email returned
This is an automatically generated Delivery Status Notification. Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server. help@hi5.com
--Anexo de Mensagem Encaminhado--
From: xxx@hotmail.com
To: help@hi5.com
Subject: HELP ME PLEASE
Date: Tue, 15 Apr 2008 00:46:38 +0000
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Maureen
Posts:
667
Registered:
6/13/07
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(6 of 12)
Apr 20, 2008 3:19 PM
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Welcome Erick988, You'll need to email Hi5 at help@hi5.com. Explain that your account has been restricted, and give them your new email address. Hi5 will unlock the account and provide additional instructions on how to update your email and password.
Good luck,
Maureen
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Maureen Kochan
ConnectSafely forum manager
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Erick988
Posts:
1
From:
Virginia- USA
Registered:
4/19/08
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(5 of 12)
Apr 19, 2008 9:50 PM
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Hey Hi5 guys,
I was trying to connect myself in my Hi5 account and I can't log in.
The message is sending me to my old email address that I am no longer using. And the other help should come from Hi5's Customer support...
The problem is that there is no link to the Customer support on the Hi5 page. (www.hi5.com)
Please advise!
Erick
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Xavier
Posts:
3
From:
New Zealand
Registered:
6/24/07
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(4 of 12)
Jun 24, 2007 11:39 PM
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Hi Anne,
I think it is fantastic that you got a message from someone at Hi5. Unfortunately my efforts to contact them invariably result in a computer-generated message.
Given there have been what amounts to death threats made against my wife and I at Hi5 for several weeks, and Hi5 has done nothing to stop this recurring, would it be possible for the person at Hi5's customer-service group to ensure some of their good work now continues to making sure that false and defamatory information is no longer posted on their site?
Do you think you could pass on the email address of your friend at Hi5 so that I can get in touch with a human the next time someone uses their site as a killing proxy and my life is endangered by their inaction?
Many thanks for any help.
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babyface
Posts:
6
From:
kharkov
Registered:
4/29/07
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(3 of 12)
Jun 24, 2007 11:00 PM
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anne this is not bad news.but still what happenes to all the fake profiles we have been complaing about?all the internet abuse?all the fake photos put up impersonating people?hi5 should concentrate on much more serious things like these that have caused hurt and pain to people and attimes even peoples jobs.tell them to get rid of all the fake profiles on hi5 and to just do the wishes of their abused customers
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Maureen
Posts:
667
Registered:
6/13/07
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(2 of 12)
Jun 20, 2007 9:33 AM
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hunnibun, you're welcome to post but please be respectful, which is Rule No. 1 in our forum rules. (I have to delete your posts because of this rule.)
Maureen
BlogSafety forum manager |
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Anne
Posts:
507
Registered:
6/26/06
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(1 of 12)
Jun 19, 2007 4:34 PM
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Hey, Hi5 people. This morning we got some info from Hi5's customer-service group that includes helpful info on spam for all of you:
Sometimes Hi5 "members mistakenly accept profile comments from people who aren’t their friends, and the comment includes spam code that redirects the profile to a commercial site. This past weekend we changed our default settings so that members can only accept comments from their existing friends, unless they go and manually change the setting. Hopefully this will help avoid situations like this one below."
All best,
Anne
--
Anne Collier
BlogSafety co-director |
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