I can´t open my hi5 forgot my password and changed e-mail

[Replies: 1]

My ex HI5 page is http://kerriesmith.hi5.com and I cannot enter in it anymore !! All the mails send to info or support or customercare@hi5.com were returned back (bounced) .....
So how to do in order to contact HI5 TEAM ???

I had a hi5 profile since years with a lot of friends. Since a few motnhs it seems I cannot access my profile anymore, it would have been deleted ??
I tried to reactivate it and to reset my password but i i don´t have that e-mail anymore.

Can you help me please ?

My profile was http://kerriesmith.hi5.com

Thank you for your help.

Last Post May 27, 2008 8:23 AM by: Maureen

Maureen

Posts: 667

Registered: 6/13/07

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Re: I can´t open my hi5 forgot my password and changed e-mail

May 27, 2008 8:23 AM

Welcome Kechi, Sounds like your account may have been restricted because of a security threat or for some other reason.

Contact Hi5 customer support at help@hi5.com and ask them to unlock the account. Once your account is active again log in with your old email address. Hi5 will follow up with instructions on how to change the email and password.

All the best,
Maureen Kochan
ConnectSafely forum manager

Kechi

Posts: 1

From: Lima

Registered: 5/27/08

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