It is extremely unfortunate what happened to you. My goes out to you.

As how long it takes for them to resolve this matter....I am surprisedthat it only took them 10 days to give you any answer at all.

I would give them at least thirty days to work on this case.

After thirty days, I would contact them again, this time however, I would demand to speak to a supervisor. Once I got the suporvisor, I would once again explain what happened. I would also explain the steps I had taken up to this point, and explain the positive results that have occured, then why I wasn't satisfied with these results. I would also explain what steps I want to see taken to resolve the situation.

I would tell the suporvisor that I would be willing to grant a 30 grace period in which time you would allow this suporvisor to initiate action to resolve this matter to your satisfaction.

If you did not get satisfaction by the end of that 30 days, you would be left no other alternative than to persue legal action against the parent company for unspecified damages.

The thought of legal action can cause more action than actually persuing that option.

I hope I have been of some help anyway.

Good Luck my friend, keep in touch, ok?